JEN HEPE respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains what information we may collect, how we use it, when it may be shared and the choices available to you.
4.1 Information We Collect
Depending on how you interact with our website, we may collect personal information such as your name, email address, mobile number, billing address, shipping address, order information, payment-related information and customer support communications.
We may also automatically receive technical information such as your IP address, browser type, device information, operating system, website interaction data, pages visited and referring website, as well as information collected through cookies and similar technologies.
4.2 How We Use Your Information
We may use your information to process and fulfil orders, arrange delivery, process payments, provide customer support, handle returns and refunds, communicate order updates, improve our products and website experience, prevent fraud and misuse, maintain website security, conduct analytics, send marketing communications where permitted and comply with legal and regulatory obligations.
4.3 Payment Information
Payments may be processed through third-party payment providers.
JEN HEPE does not ordinarily need to store complete card or banking credentials to process your order. Payment providers may collect and process payment information according to their own privacy policies and applicable laws.
4.4 Cookies
Our website may use cookies and similar technologies to keep the website functioning, remember preferences, understand website usage, improve user experience, measure marketing performance and support relevant advertising where applicable.
You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect website functionality.
4.5 Marketing Communications
If permitted by applicable law, we may send information about new collections, product launches, offers, campaigns, events and brand updates.
You may unsubscribe from promotional communications through the unsubscribe mechanism provided or by contacting us.
Transactional and service-related communications may continue where necessary to fulfil your order or provide requested services.
4.6 Sharing of Information
We may share necessary information with trusted service providers such as payment processors, courier and logistics partners, technology and hosting providers, website analytics providers, customer support providers, marketing service providers and professional advisers.
We may also disclose information to government authorities or law-enforcement agencies where legally required.
We do not intend to sell personal information to third parties as a standalone commercial asset.
4.7 Data Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorized access, misuse, loss or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure.
4.8 Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, resolving disputes, maintaining business records and meeting legal obligations.
4.9 Your Privacy Rights
Subject to applicable law, you may have rights regarding your personal information, including rights to request information about processing, request correction of inaccurate information, request deletion where legally applicable, withdraw consent where processing is based on consent, raise concerns regarding processing and exercise other rights available under applicable data-protection law.
Requests can be made by contacting us at support@jenhepe.com.
We may need to verify your identity before processing certain requests.
4.10 Children's Privacy
Our website is intended for general consumers and is not specifically directed toward children.
We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.
4.11 Third-Party Websites
Our website may contain links to third-party websites, social media platforms or other services.
This Privacy Policy does not govern those third parties. You should review their respective privacy policies before providing information.
4.12 Changes to Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will be published on this page with the updated date.
4.13 Contact
For privacy-related questions or requests, please contact:
JEN HEPE LIFESTYLE
Email: support@jenhepe.com
Address: Amidhara, Ayodhya Nagri Society, 2nd 150 Feet Ring Road, Munjka, Rajkot – 360005, Gujarat, India.