We aim to make your JEN HEPE shopping experience simple from checkout to delivery.
5.1 Shipping Coverage
JEN HEPE currently ships to eligible serviceable locations across India.
Some remote locations or restricted PIN codes may not be serviceable through our logistics partners.
Availability will be determined during checkout or order processing.
5.2 Order Processing
Orders are generally processed within 1–3 business days after successful payment or order confirmation.
Orders placed during sales, new collection launches, festive periods, promotional campaigns or public holidays may require additional processing time.
5.3 Delivery Time
JEN HEPE generally delivers orders within 5–6 business days from the date of dispatch, depending on the destination and courier service.
Estimated delivery timelines are indicative and may vary due to weather conditions, local restrictions, courier delays, high order volumes, public holidays, remote locations, incorrect address information or events outside our reasonable control.
5.4 Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.
Any applicable Cash on Delivery charges will also be displayed before the order is completed.
5.5 Cash on Delivery
Cash on Delivery is available for eligible orders and serviceable locations.
COD availability may depend on the customer's PIN code, order value, product, courier availability or other operational factors.
5.6 Order Confirmation
After successfully placing an order, you may receive an order confirmation through email, SMS or WhatsApp.
Please check your order details carefully and contact us as soon as possible if any information appears incorrect.
5.7 Tracking
Once your order has been dispatched, we will provide a tracking link or tracking information through available communication channels.
Tracking updates are provided by our logistics partner and may take some time to become active after dispatch.
5.8 Incorrect Address
Customers are responsible for providing a complete and accurate delivery address, including the full name, house or building number, street or locality, city, state, PIN code and contact number.
JEN HEPE may not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
5.9 Failed Delivery
If a delivery attempt fails because the customer is unavailable, refuses delivery, provides an incorrect address or cannot be contacted, the courier partner may make additional attempts according to its procedures.
Repeated failed attempts may result in the order being returned to our facility. Additional shipping charges may apply for re-dispatch, where permitted.
5.10 Damaged or Tampered Package
If the outer package appears visibly damaged or tampered with at the time of delivery, customers should take photographs or videos of the package, inform the delivery person where possible and contact JEN HEPE customer support immediately.
Customers should avoid using the product until the matter has been reviewed.
For any damage or missing-item claim, the opening/unboxing video requirements stated in the Refund & Return Policy will apply.
5.11 Delivery Confirmation
Delivery may be confirmed through the logistics partner's tracking system, OTP verification, signature or other delivery confirmation mechanisms.
5.12 International Shipping
At present, JEN HEPE offers shipping within India only.
If international shipping is introduced in the future, separate shipping charges, customs duties, taxes and import requirements may apply.
5.13 Lost or Delayed Shipments
If your order appears significantly delayed or the tracking information indicates an issue, please contact us at support@jenhepe.com.
We will coordinate with the relevant logistics partner and provide an appropriate update.
5.14 Shipping During Sales
During major sales, festive periods, product launches and promotional campaigns, delivery timelines may be longer than normal due to increased order volumes.
We appreciate your patience during such periods.