Terms & Conditions

Welcome to JEN HEPE.

These Terms & Conditions govern your access to and use of the JEN HEPE website, including browsing the website, creating an account, purchasing products, accessing content and using any other services made available through the website.

By accessing or using our website, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use the website.

About JEN HEPE

JEN HEPE is a premium handbag and lifestyle brand operated by JEN HEPE LIFESTYLE, offering fashion handbags and related products through its online store.

The terms “JEN HEPE”, “we”, “us” and “our” refer to JEN HEPE LIFESTYLE and the legal entity operating the website. The terms “you”, “your” and “customer” refer to any person accessing the website or purchasing products from us.

1.2 Eligibility

By using this website, you confirm that you are legally capable of entering into a binding contract under applicable law and that the information provided by you is accurate and complete. You agree to use the website only for lawful purposes and not for fraudulent, abusive or unauthorized activities.

If you are below the applicable age of majority, you may use the website only with the involvement and consent of a parent or legal guardian.

1.3 Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours, prices and other information displayed on our website are accurate.

However, actual colours may vary slightly depending on your device’s display. Minor variations may also occur due to manufacturing, material or finishing processes. Product photographs are intended for representation and may differ slightly from the actual product, and dimensions should be checked against the specifications provided on the product page before purchase.

Such variations, where they do not materially affect the product’s quality or functionality, shall not be considered defects.

1.4 Product Availability

All products displayed on the website are subject to availability.

We reserve the right to limit quantities available for purchase, discontinue a product, change product specifications or correct pricing or listing errors. We may also cancel an order where the product is unavailable or where a technical or pricing error has occurred.

If an order is cancelled after payment has been received, the applicable amount will be refunded through the original payment method or another legally permissible method.

1.5 Pricing

All prices displayed on the website are in Indian Rupees (INR), unless otherwise stated.

Applicable taxes and other charges will be displayed at checkout where required. Shipping charges, COD charges or other applicable fees, if any, will be displayed before completion of the purchase.

We reserve the right to change prices at any time without prior notice. Such changes will not affect orders that have already been accepted and confirmed, except where an obvious pricing or technical error has occurred.

1.6 Orders

Placing an order constitutes an offer by you to purchase the selected products.

After placing an order, you will receive an order confirmation by email, SMS, WhatsApp or other available communication channels.

An order shall be considered accepted once JEN HEPE confirms the order and/or dispatches the product, subject to applicable law.

We reserve the right to cancel or refuse an order in circumstances including product unavailability, incorrect product or pricing information, suspected fraudulent transactions, duplicate orders, incorrect or incomplete customer information, delivery restrictions, payment failure or other circumstances permitted under applicable law.

1.7 Payment

Payments may be processed through third-party payment gateways.

By making a payment, you confirm that you are authorized to use the selected payment method.

JEN HEPE does not ordinarily store complete debit card, credit card or banking credentials on its own systems. Payment information may be processed by authorized third-party payment service providers in accordance with their respective terms and privacy practices.

Cash on Delivery (COD) is available for eligible orders and serviceable locations.

1.8 Website Use

You agree not to use the website for unlawful purposes, attempt to gain unauthorized access to our systems, introduce viruses, malware or harmful code, copy or commercially exploit website content without authorization, use automated systems, bots, crawlers or scraping tools without our written permission, interfere with website security or functionality, impersonate another person or entity, or submit false or misleading information.

1.9 Intellectual Property

All content appearing on the JEN HEPE website, including but not limited to the brand name and logo, product names, product photographs, graphics, designs, videos, written content, website layout, illustrations, marketing material, trademarks and other visual and creative assets, are owned by or licensed to JEN HEPE and are protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, sell, publish or commercially exploit such content without our prior written permission.

1.10 User-Generated Content

If you submit reviews, photographs, videos, testimonials, feedback or other content to JEN HEPE, you confirm that you have the necessary rights to submit such content.

By submitting content, you grant JEN HEPE a non-exclusive, royalty-free, worldwide licence to use, reproduce, display, publish and distribute that content for legitimate business, marketing and promotional purposes, subject to applicable law.

We may remove content that is unlawful, misleading, offensive, infringing or otherwise inappropriate.

1.11 Third-Party Links

Our website may contain links to third-party websites or services.

JEN HEPE does not control and is not responsible for the content, availability, security or privacy practices of third-party websites.

Your use of third-party websites is subject to their own terms and policies.

1.12 Promotions and Discounts

Promotional offers, discount codes and campaigns may have separate terms.

Unless otherwise stated, offers cannot be combined, promotional codes cannot be exchanged for cash, and offers may be limited by time, product or customer. JEN HEPE may withdraw or modify a promotional offer where permitted by law.

1.13 Limitation of Liability

To the extent permitted by applicable law, JEN HEPE shall not be liable for indirect, incidental or consequential losses arising from the use of the website or products.

Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or liability that cannot legally be excluded or limited under applicable law.

1.14 Force Majeure

JEN HEPE shall not be responsible for delays caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government restrictions, strikes, transportation disruptions, technical failures, public emergencies or other force majeure events.

1.15 Changes to These Terms

We may update these Terms & Conditions from time to time.

Updated terms will be published on this page with a revised “Last Updated” date.

Your continued use of the website after changes are published constitutes acceptance of the updated terms, to the extent permitted by applicable law.

1.16 Governing Law

These Terms & Conditions shall be governed by the laws applicable in India.

Subject to applicable consumer protection laws and jurisdictional requirements, disputes shall be subject to the jurisdiction of the courts located at Rajkot, Gujarat, India.